With the press of your Secure Alert button, you’ll be instantly connected to a live, EMT-trained agent who will assist you during your emergency. We will immediately notify emergency services of your current location, preferred hospital, and any known medical conditions or past surgeries that may affect treatment.

Secure Alert not only stays on the line with you until help arrives, but also contacts your loved ones to keep them informed as the situation develops. Our EMT-trained emergency response center is also available for non-medical emergencies such as lift assists, fires, burglaries, and more. Every call is handled with the utmost respect and professionalism that Secure Alert has delivered for years.

Without a Secure Alert button, you would need to find a phone, dial 911, and explain your identity, location, and the nature of the emergency. Unlike Secure Alert, 911 will not have access to your medical history to support first responders and will not notify your loved ones.

Yes. The traditional in-home unit provides coverage inside the home and 800 feet away from the base unit.

The lockbox add on is the best way for the paramedics to gain entry to the home or apartment. The lockbox is a small, steel box that holds the key. A four-digit code of the Subscriber’s choice is programmed into the lockbox, so that if the paramedics are dispatched, the Monitoring Center Operator provides the lockbox code, and the paramedics enter the home quickly and safely. This method prevents causing damage to the door, locks, or windows. We offer the lockbox as a one-time purchase or monthly rental for a minimal fee.

The Subscriber should call 1-123-444-444 to answer any questions or concerns. Our trained agents will be able troubleshoot, and resolve most issues over the phone with the subscriber. If, we are unable to resolve a problem, we will send a replacement right away. Customer Service/Technical Support is available, Monday –Friday, 8am-8pm EST, and Saturday’s 9am-1pm EST.